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Shipping & Returns

AUSTRALIA WIDE POSTAGE & HANDLING

  • FREE Regular Delivery for orders over $49 within Australia
  • $6.00 for REGULAR DELIVERY within Australia
  • $11 for EXPRESS DELIVERY within Australia

DELIVERY POLICY

Threads for Boys will endeavor to post your parcel within 24 - 48hrs after you place your order.  However, please be aware that actual delivery time can take 1-2 weeks, or more even within Australia, depending on where you live.

Please use the Australia Post delivery calculators below as a guide for delivery times.

Australian Domestic: https://auspost.com.au/parcels-mail/delivery-times.html

TERMS AND CONDITIONS DURING SALE TIMES

Please read the product and sizing description carefully before purchasing. All sale item purchases are final.

We do not exchange, refund or store credit items purchased on sale.

Threads for Boys maintains that it is unable to offer pricing amendments on items originally purchased at RRP or in a sale or on any promotional items that are temporarily reduced. Once an item has been purchased at a RRP or discounted sale price, no additional pricing reductions will be offered, should the item be further marked-down.

Sale discounts and codes are only available during an advertised sale. Once the sale is over no orders will amended to reflect the sale price if the order was placed outside of the sale timeframe. 

If the sale requires a code and it is not entered we can not amend the payment after the sale has been processed. 

If stock sells out during a sale or was unavailable at the start of the sale it will not be restocked during the sale.

Only one code can be redeemed per transaction. Gift vouchers can only be redeemed when another code is not being used.

INTERNATIONAL POSTAGE

  • FREE when you spend $150 or more in one transaction after any discounts are applied.
  • New Zealand and Asia: $12.95 (no tracking)
  • USA & Canada: $14.95 (no tracking)
  • Rest of the World: $25  (no tracking)

Please read the below carefully.

All International orders are posted regular Air Mail with no insurance and are NOT traceable, so if your parcel goes missing unfortunately we are not liable for it. We will have proof that it was posted but Australia Post are not much help when an international parcel gets lost in transit.

If you would like to upgrade your shipping to include tracking or express post please send us an email to discuss your options.

Please also note: that bulky or heavy orders will incur higher postage rates and we will contact you before sending your parcel.

INTERNATIONAL DUTIES AND TAXES
Customers are responsible for settling international duties and taxes where applicable.

DELIVERY TIMES

International delivery can take up to 3 weeks depending on location (please note that some countries apply taxes and duties on parcels. The parcel recipient is responsible for any and all such extra charges that are not within our control).

Please use the Australia Post delivery calculators below as a guide for delivery times.

International destinations: http://auspost.com.au/apps/international-post-guide.html

LOSS OR DAMAGE OF GOODS

Goods will be dispatched using the delivery method specified. Once goods have been dispatched, your order is deemed to be filled. Threads for Boys takes no responsibility for loss or damage by the carriers of the goods.

RETURN POLICY

We hope you love your purchase, but just in case you don't, we make returns and exchanges super easy. To ensure a smooth and speedy process, please contact us within 14 days from the date you received your item(s).

Refunds / Exchanges / Credits will be given at the discretion of Threads for Boys.

We do not offer a refund for change of mind purchases.

HOW TO RETURN
Email us at info@threadsforboys.com.au and let us know your order number, the item(s) you wish to return and the reason within 14 days of receipt. If eligible for a return, we will send you all the details you need to complete your return.

Please return all item(s) in unworn/unused condition with labels and packaging intact.

The cost of return shipping is not covered by Threads for Boys, and remains the customer’s responsibility, unless the product is faulty or the return is due to an error by Threads for Boys.

If you shop with PayPal, you may be eligible for their Refunded Returns service and PayPal will refund you the cost of sending items back, up to 8 times per year, to a value of $45 per eligible transaction.

WHAT ITEMS CAN BE REFUNDED?
Refunds will only be offered for full priced goods and are not available for sale items, discounted items purchased using a promo code.

CAN I RETURN SALES ITEMS OR ITEMS PURCHASED WITH A PROMO CODE?
Refunds, exchange and credits are not provided for sale items, unless they are faulty. Items purchased with a promo code may be returned for a store credit.

HOW TO EXCHANGE
To exchange for another size, the customer will need to include a self-addressed prepaid satchel for the new items to be returned in. Original delivery charges will not be refunded.  Be sure to include a note with your name, order details and what you are exchanging for.  

If you are in a hurry to receive your replacement or are concerned about stock running out, we recommend ordering the new item before the return is processed.

PAYMENT OPTIONS

PAYPAL

PayPal -  is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.

CREDIT CARD

You can shop with confidence at Threads for boys, as we use SSL (Secure Socket Layers), the most advanced online ordering security system available. Any sensitive information, including your credit card number, is encrypted by SSL. All credit card payments are handled by the eWAY payment gateway. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

ZIPPAY & AFTERPAY

PRICING

All prices at Threads for Boys are in Australian dollars (AUD).  We reserve the right to change prices without notice.